Got a question?


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We’ve put together almost everything we’ve been asked about below. You can also find full ingredients and nutritional analyses on our individual product pages. If you’ve still got a question we’d love to hear from you – contact our pet experts from the menu.

General

  • Where is Balanced Life made and where are the ingredients made?

    Balanced Life food and treats are made in our solar-powered kitchens in Howlong, NSW, Australia. We’re proudly family-owned and independent. All of the meat and most of the superfoods, vegetables, fruits and minerals that make up our food and treats are from Australia. There are selective ingredients that cannot be sourced from Australia, but are considered as an important part of the complete veterinary approved formulation. All our ingredients are sourced from reliable suppliers, adhering to strict Australian quality standards and approvals.

  • What is 'air dried raw' and what's so great about it?

    Dogs and cats have thrived on a raw diet for millions of years and there’s growing awareness among vets, nutritionists and breeders of the health benefits of raw food. Air drying raw food locks in the nutritional benefits while making it easy to prepare and store. Even fragile nutrients like amino acids and omega oils are preserved.

    We take raw ingredients and gently air dry them in small batches in our solar-powered kitchen for up to 24 hours at approximately 60C. Temperatures and humidity are tightly controlled and the whole process is safe (see accreditations below). The resulting food and treats are highly nutritious, compact so easy to carry and store, and preserved so they can be fed safely for up to 18 months.

  • Are your kitchens certified?

    We have leading accreditations and certifications in food standards and quality including PFIAA, HACCP, and SQF 8. All our foods are formulated to meet the nutritional levels established by the AAFCO Dog (or cat) Food Nutrient Profiles for puppies and adults alike of all breeds.

  • What is your Satisfaction Guarantee?

    Approximately 95% of dogs love our foods but we want to make sure your dog can try them with no worries whatsoever. That’s why all bags of our Enhanced and Rehydrate food are covered by our Satisfaction Guarantee. If you’re dog isn’t completely happy with our food you can return it for a full refund or replacement. If you bought the food at a store simply return the food to the same store or if bought online contact us here to arrange direct.

    Because our foods are quite different to most we recommend slowly introducing the food over the course of the week to help your dog adjust to a fresh new diet.

    Our treats are not covered by our Satisfaction Guarantee (although we’re pretty confident your dogs and cats will love them too).

  • Do you make cat food?

    We did release two recipes of our Rehydrate food especially crafted for cats, but while it was supremely healthy a few cats weren’t keen on the taste. As such we have taken the recipes back to the drawing board. We still have our Companion Treats for Cats in the meantime and you can subscribe to our newsletter and follow @balancedlifeaus on social media to be the first to find out about any new foods or treats for cats.

  • Do your foods meet AAFCO standards?

    Balanced Life is great for four-legged friends of all shapes and sizes. Our foods are formulated to meet the nutritional levels established by the The Association of American Feed Control Officials Dog Food Nutrient Profiles for puppies and adult dogs alike of all breeds with the exception of our Rehydrate Lamb and Kangaroo recipes which are not suitable for large breed puppies.

Enhanced

  • How much does a bag of Enhanced cost? How long will a bag last?

    The recommended retail price for the Salmon and Kangaroo Recipes is $39.99 for a 2.5kg bag and $119.99 for a 9kg bag. The Chicken Recipe has an RRP of $35.99 for a 2.5kg bag and $115.99 for a 9kg bag.

    Daily feeding cost varies by weight, age, metabolism, breed and activity level. Enhanced is a complete diet, but the cost will also vary if other food or treats are provided that day. As a guide only, a daily serve for a 15kg dog starts at about $2.90. Mixing other balanced foods is ok, noting that it reduces the amount of Balanced Life fed that day. For example, a big meaty bone can replace a meal. We’ve put together an idea of how much it costs per day as a complete diet here.

    Adult weight Cups (Gms) per day Cost per day Days a 9kg bag lasts
    5kg 1 cup (115g) less than $1.50/day up to 78 days/2.5 months
    15kg 2 cups (230g) less than $3/day up to 39 days/5.5 weeks
    25kg 3 cups (345g) less than $4.50/day up to 26 days
    35kg 4 cups (460g) less than $6/day up to 20 days
    45kg 5 cups (575g) less than $7.50/day up to 16 days
    55kg 6 cups (690g) less than $9/day up to 13 days
    65kg 7 cups (805g) around $10/day up to 11 days
    75kg 8 cups (920g) less than $12/day up to 10 days
  • Do you have any samples?

    We don’t have samples of Enhanced available currently but our taste testers have loved the delicious, meaty recipes. As with our original food we have a satisfaction guarantee so if your four-legged friend is not completely satisfied with Enhanced you can return it for a replacement or full refund.

  • Is there meat in the kibble?

    Yes, there is a lot of meat in the kibble! We’ve put as much love and care into our premium kibble as we have to our air dried raw pieces, and while the kibble is not air dried, it’s still grain-free, high in meat, boosted with superfoods and is nutritionally complete and balanced (even without the air dried raw meat pieces).

  • How much of the pack is kibble and how much is air dried raw meat pieces?

    Approximately 80% of each pack of Balanced Life Enhanced is composed of our meaty, grain-free premium kibble and 20% is composed of our air dried raw meat pieces. We recommend shaking the bag each time before serving to help get a reasonable mix.

  • Why have you used mixed proteins and included chicken?

    Dogs thrive on a high-meat diet and so we have created one of the meatiest kibbles there is. We’ve used chicken in all our Enhanced Recipes which is a great source of protein, vitamins B3 and B6, phosphorous, selenium and glucosamine and is well suited to mineral requirements for a range of dogs of different ages and breeds. We understand that some dogs have allergies to chicken which is why our Single Animal Protein Kangaroo, Lamb and Salmon Recipes contain no Chicken, and only use meat from the same species.

  • Why have you included some ingredients? Molasses, faba beans, peas etc?

    Molasses

    Molasses is a source of vitamin-B6, copper, iron, calcium, potassium, magnesium, manganese and selenium, and it’s tasty too. It has been included in our Enhanced food in very small amounts – less than 1%

    Peas

    All our recipes include peas – they’re a great, digestible source of plant-based protein, iron, magnesium and vitamin B1 and so we’ve included them (along with high meat content and superfoods) to help create a complete and balanced diet that exceeds AAFCO standards.

    Faba beans

    It’s not a typo! Faba beans are similar to broad beans and are a great source of protein and B vitamins.

    Fruits and vegetables

    Fruits and vegetables do form a small part of a natural diet for dogs and cats. Dogs have hunted herbivores and omnivores for millions of years, and so have consumed semi-digested plants, vegetables and fruits in the digestive tracts of their prey. We’ve included approximately 20% vegetable and fruit matter in our Rehydrate recipes and approximately 40% vegetable and fruit matter in our Enhanced recipes, to provide a natural, balanced diet that mimics what dogs eat in the wild.

    Carbohydrates

    Dogs have consumed carbohydrates for millions of years in the gut content of their prey animals – its accounted for approximately 8-10% of their energy requirements and they’re well adapted biologically to digest and process carbs. If a dog gets 100% of their energy from protein and fats it can sometimes cause stress on the kidneys so carbs are a useful component of the energy mix as long as they’re kept in relatively low amounts.

  • What if my dog doesn't like Enhanced?

    The vast majority of dogs love the taste of our Enhanced recipes but some can take a little longer than others. We have put together some tips for helping them grow to love their healthy new food.

    If you find they’re really not getting into it then we offer a Satisfaction Guarantee – simply return the pack to the store you purchased it at with the receipt and swap it for a different recipe or a full refund. For online purchases email hello@balancedlifepet.com to arrange a return.

Rehydrate

  • How much does Balanced Life Rehydrate cost?

    Retailers may offer Balanced Life at different prices but our Recommended Retail Prices are as follows:

    • 1kg Balanced Life dog food – Chicken or Lamb Recipes – $36.90
    • 1kg Balanced Life dog food – Kangaroo or Salmon Recipes – $42.90
    • 3.5kg Balanced Life dog food – Chicken or Lamb Recipes – $109.90
    • 3.5kg Balanced Life dog food – Kangaroo or Salmon Recipes – $129.90

    Daily feeding cost varies by weight, age, metabolism, breed and activity level. Balanced Life is a complete diet, but the cost will also vary if other food or treats are provided that day. As a guide only, a daily serve for 10kg dog of Balanced Life starts at about $2. Mixing other balanced foods is ok, noting that it reduces the amount of Balanced Life fed that day. For example, a big meaty bone can replace a meal. We’ve put together an idea of how much it costs per day as a complete diet here.

     

    Adult weight Dry Scoops per day Cost per day Days a 3.5kg bag lasts
    2 to 5kg 0.75 – 1.5 from $1/day up to 104 days
    6 to 15kg 1.5 – 3.5 from $2/day up to 52 days
    16 to 25kg 3.5 – 5.25 from $4.95/day up to 22 days
    26 to 35kg 5.25 – 6.75 from $7.40/day up to 15 days
    36 to 45kg 6.75 – 8.25 from $9.50/day up to 12 days
    46 to 55kg 8.25 – 9.75 from $1/day up to 104 days
    56 to 65kg 9.75 – 11 from $1/day up to 104 days
  • How do I prepare the Rehydrate food? How much water do I add?

    Its simple – you just add water!

    • Scoop the amount of food appropriate for your dogs weight into their bowl – check our feeding guide on packs and on the product pages on this site for how many scoops to feed

    • Add the amount of warm or cold water that most satisfies your pet, making a meal that ranges from a broth to firm moist chunks. Less water than food is what most of our fans do.

    • Give it a stir to make sure its mixed in

    • Serve

  • Can I mix it with other foods?

    Balanced Life Rehydrate is a complete diet but mixing or rotating with other foods is fine as long as the other food is also balanced and healthy. The more raw and air dried raw food your dog or cat gets the better they will be! We also strongly recommend serving a raw bone 2-3 times per week to help with dental cleaning. If you do mix or rotate with other foods just make sure you adjust the amount of Balanced Life you serve so you don’t under or overfeed your pet

  • What if my dog doesn't like the taste of Rehydrate?

    We’ve found that over 95% of dogs love the taste of our Rehydrate recipes but some can take a little longer than others to get used to the taste and texture (its quite different to other foods). We have put together some tips for helping them grow to love their healthy new food.

    If you find they’re really not getting into it then we offer a Satisfaction Guarantee – simply return the pack to the store you purchased it at with the receipt and swap it for a different recipe or a full refund. For online purchases email hello@balancedlifepet.com to arrange a return.

     

  • Is there grain or gluten in the recipes?

    No, zilch, zippo, nada!

  • How much meat, organ and bone is in Rehydrate?

    How much meat, organ and bone is in the food?

    A lot! Dogs and cats thrive on high meat diets and our ingredients reflect that – Balanced Life consists of 80% raw meat, organs, bones and oils. The remaining 20% is vegetables, fruit and minerals to produce a balanced, natural, complete diet.

    Organ meat accounts for approximately 20% of the food but note we include heart in this (which some classify as muscle meat). Organs are full of vitamins and nutrients and form an important part of a natural, whole-prey diet.

  • Why include certain ingredients? Potato starch? Sunflower oil? Carbs?

    Potato starch

    We’ve added a small amount of potato starch as a source of gluten and grain-free digestible carbohydrates to match the small amount of carbs dogs and cats would get in a natural diet from the gut content of prey animals. There’s little incidence of allergic reactions to potato starch in comparison to other common carbohydrates.

    Sunflower oil

    Sunflower oil is a great source of omega-6 fatty acids which helps protect skin and coats and acts as an anti-inflammatory.

    Fruits and vegetables

    Fruits and vegetables do form a small part of a natural diet for dogs and cats. Dogs have hunted herbivores and omnivores for millions of years, and so have consumed semi-digested plants, vegetables and fruits in the digestive tracts of their prey. We’ve included approximately 20% vegetable and fruit matter in our Rehydrate recipes and approximately 40% vegetable and fruit matter in our Enhanced recipes, to provide a natural, balanced diet that mimics what dogs eat in the wild.

    Carbohydrates

    Dogs have consumed carbohydrates for millions of years in the gut content of their prey animals – its accounted for approximately 8-10% of their energy requirements and they’re well adapted biologically to digest and process carbs. If a dog gets 100% of their energy from protein and fats it can sometimes cause stress on the kidneys so carbs are a useful component of the energy mix as long as they’re kept in relatively low amounts.

  • Is Rehydrate suitable for my dog even if they are a puppy/senior/have medical conditions?

    Our Rehydrate foods are great for four-legged friends of all shapes, sizes and ages including puppies (after weaning), senior dogs, pregnant and lactating dogs but there are a couple of groups to be aware of:

    Large breed puppies – our Lamb and Kangaroo recipes narrowly miss out on 2 nutrient levels established by AAFCO for large breed puppies. As such we recommend our Chicken or Salmon recipes for this group of dogs.

    Dalmatians and dogs requiring low protein or low purine diets – However, for large breed dogs (greater than 31kg as an adult) extra calcium in the form of a bone twice a week is recommended.

    Dogs with specific food allergies – Balanced Life Rehydrate is crafted to support dogs with common food allergies. Our recipes all contain single animal protein sources, are grain and gluten free, high in nutrition to support immune systems and contain limited ingredients to reduce the chance of allergic reactions. If you know your dog has a specific allergy however check out our product pages to find a full list of ingredients for each product first.

    Dogs with existing medical conditions – Balanced Life is formulated to provide optimal nutrition for as many dogs as possible, including some with medical conditions. If your dog has a specific medical condition you’d like to know more about regarding nutrition email us at hello@balancedlifepet.com.au. However, we would always recommend you seek advice from your vet before changing your pets diet.

  • If I don't get an even mix of meaty chunks and crumble is the meal unbalanced? 

    It’s tempting to imagine the meaty chunks are the only meat content but the crumble itself is composed of lots and lots of meat which is why its brown in colour. As long as your serving is not completely composed of the meaty chunks it will provide a balanced meal – just give your bag a shake before pouring out to help mix it.

  • It seems expensive for the amount of food?

    Balanced Life Rehydrate is different to kibble and canned pet food in that we’ve condensed a lot of nutrition into a small amount of food. 4kg of fresh food goes into every 1kg of Rehydrate so you don’t need to feed as much. Check out our cost question above for an idea of how much it would cost to feed your dog on a daily basis – you may be pleasantly surprised, especially considering the incredible level of nutrition our food packs in.

Companion Treats for Cats & Dogs

  • How much do Companion Treats cost?

    Retailers may offer Balanced Life at different prices but our Recommended Retail Prices are as follows:

    • 140g Companion Treats for dogs – Chicken or Lamb Recipes – $11.90
    • 140g Companion Treats for dogs – Kangaroo or Salmon Recipes – $12.90
    • 85g Companion Treats for cats – Kangaroo or Salmon Recipes – $8.90
  • How much should I feed?

    Our treats are intended to be fed on an occasional basis – 2-3 times per week. If feeding a lot keep an eye on your pet’s weight and adjust feeding accordingly.

  • Are they suitable for all breeds, puppies and kittens?

    Yes! Our Companion Treats are packed full of nutritional value for all breeds and ages including for puppies, kittens and lactating dogs and cats. They are semi-moist and broken into suitably sized pieces to minimise any choking damage. If your pet has any know allergies check out the ingredients on the individual to ensure they’re safe for your pet and if they have an existing medical condition check with your vet whether they will be safe to consume.

  • Can I use them as training treats?

    Yes because are Companion Treats are semi-moist they’re easy to break into tiny pieces and used for training.